FAQs

AM I ROSE, HONEY OR OLIVE?

We suggest using the following guidelines when deciding what shade you are:

  • Natural Rose – Fair skin tone with cool undertones of pink, blue and red.
  • Natural Honey – Fair or medium skin tone with warm undertones of yellow, peach and gold.
  • Natural Olive – Darker skin tone with a neutral or warm undertone that is usually green.

If you are still unsure of what shade to choose drop us an email with a picture of your skin tone, we would be happy to help advice!

WHY IS AMANDA HARRINGTON LONDON DIFFERENT TO OTHER TANNING BRANDS?

Here at Amanda Harrington London, we are taking sunless tanning to the next level. With our first-to-market brushes, there is no other tanning brand that can ensure the same natural, flawless finish like we can.

HOW DO I LOOK AFTER MY BRUSHES?

Our brushes are made from 100% natural hair. This means to get the best out of your brush they need to be looked after like a makeup brush. During the first few uses of the brush they may moult, which is completely normal with natural hair. If this occurs, wait for the product to dry on your skin before removing any stray hairs. To avoid this happening, we recommend washing your brush with our Gentle Brush Care Shampoo.

WILL THE TAN PROTECT MY SKIN FROM UV RAYS?

No. The Amanda Harrington London range does not have any SPF in it’s ingredients, therefore if you are exposing your skin to UV rays, always remember to wear extra protection. When possible, wear an SPF that is oil free as oil can break down tan and cause it to separate on the skin.

HOW LONG WILL THE TAN LAST?

Buffing the tan into the skin with the brushes will cause the tan to penetrate deeper layers of your skin. This means that the tan will last longer than other tans, with an expected 7-10 day lifespan. The tan will then gently start to fade like a natural sun tan would.

WHERE DO YOU SHIP TO?

We ship worldwide and our shipping policy can be found here.

CAN I USE THE TAN IF I HAVE SENSITIVE SKIN?

We would always advise that if you suffer from sensitive skin you do a patch test 24 hours before you apply the tan. If you have any concerns about any ingredients in the products, please consult your GP before applying it to the skin.

CAN I USE THE TAN IF I AM PREGNANT?

The Cosmetic, Toiletry and Perfumery Association (CTPA) state that self tanning products are safe to use during pregnancy, and nothing has been proven to suggest that self tan impacts the unborn child nor the mother. If you are concerned about this though we would suggest consulting your GP or midwife.

When can I expect my order to arrive?

Please see our detailed Delivery and Returns page for further information. https://www.amandaharrington.com/pages/delivery-returns

I want to cancel/amend my order

Once an order has been placed, please note that we are unable to amend items in your order or change your address. We may be able to cancel this if you contact us immediately and can only do this if your order has not yet been processed. We of course will try our best to accommodate change where possible but cannot always guarantee this can be done.

Can I return my item(s)?

You have the right to return any product in its original condition for a full refund within 14 days from the date of delivery. To be eligible for a refund your item(s) must be unused and in their original packaging.

When are my item(s) non-returnable?

Except when the products are damaged or faulty, you are not entitled to a refund if the products are received to us in an unsaleable and used condition. We do not offer a refund for sale/discounted items unless the product(s) are faulty or defective.

Our full returns policy can be found here: https://www.amandaharrington.com/pages/delivery-returns

Can I track my order?

As soon as your order has been despatched you will receive an automatic email with tracking information. If you are having issues tracking this, please go directly to Royal Mail/DPD/DHL site and enter your code there. If for any reason you have not received a despatch notification and it has been longer than you expected, reach out to us on info@amandaharrington.com with your order number and we will get you an update.

My order says it has been delivered but it is not here

If you have received a notification saying your order has been delivered but you did not sign for this, please check the delivery signature/proof of delivery to ensure that this hasn’t been left with a neighbour or in a safe place. Should you not find this, please contact us on info@amandaharrington.com and we will investigate this and get your order to you as soon as possible.

Taxes and Duties

Any additional Tax/customs costs will be the customers responsibility.

There is a problem with my item(s)/ Missing an item

If the product(s) you received are damaged or faulty, or you receive products that were not what you originally ordered, we will be happy to exchange these items or offer you a full refund.

Please notify us as soon as possible by sending an email to info@amandaharrington.com.

We would appreciate the following details to help us resolve this as quickly as possible for you: your name, order number, details of the issue, and any photo evidence.

Why did I not receive my samples?

To receive our samples, these need to be added to your basket at checkout.

If not selected at checkout, we are unable to include them in your order. We are unable to ship these out individually due to the limited amount of stock we have available – they can only be shipped out with orders.

We reserve the right to remove samples at any given time, without warning, as these are complimentary and have limited availability. Samples may be removed from checkout at our discretion.

There are issues with your website, it won’t let me check out?

Please check the following:

  • That you have entered all your information correctly, including your billing/shipping address with the correct spaces and numbers
  • That your page doesn’t need to be refreshed, or reloaded on a different device/browser
  • That all items are in stock
  • That any discount codes being used are in line with our Terms and Conditions

Should you still be encountering issues, reach out to us on info@amandaharrington.com with: a screenshot of the issue you’re experiencing, a description of the time you attempted to purchase, the products in your basket, the browser/device being used, and any other details you think may be helpful.

I have had an allergic reaction

We’re truly sorry that this has happened and hope that you’re okay. We recommend that you discontinue using this product straight away, and contact our customer service team with the following information: your order number, the product(s) that you have reacted to, any photos which you have captured of this reaction, and a description of the reaction. We will of course investigate this immediately and get back to you as a matter of urgency. Please send your email to info@amandaharrington.com

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